EXCHANGE POLICY

Customers may return or exchange items up to 14 days after delivery. Returns will not be accepted if requested over 14 days passed the delivery date noted on the order tracking. Any extensions to the exchange time frame must be requested before the 14 days have expired.

 

RETURN & EXCHANGE DETAILS

Please allow up to 14 business days from the time you mail the return or exchange for our team to receive it and process the request. Refunds for returns or new product exchanges will be provided once the item has been received and inspected. Failure to provide the item back in its original KRWNWEAR branded packaging and labels there is no return & exchange possible. For all item returns and exchanges, items must be unscratched, unscuffed, and otherwise undamaged. If your requested size is not in stock, we will ship the item when it becomes available or if it is discontinued we will contact you directly about a refund or exchange. KRWNWEAR is not accountable for items that are lost or damaged in the mail. Any return shipping fees are the responsibility of the customer. Upgraded shipping on orders is non-refundable.

To begin an exchange or return please email info@krwnwear.com with your order # and request.

WARRANTY POLICY

ITEM WARRANTY:


Warranty Term: TWO YEARS

We stand behind the quality of our items with two year Warranty — our guarantee that upon receiving the product, item is free of material and manufacturing defects. This warranty is valid for the duration of the original purchaser’s lifetime, beginning on the date of purchase from our official Krwnwear website and subject to applicable laws. However, the warranty will immediately become void if the product is purchased from an unauthorized retailer. To inquire if your items is covered under this warranty, contact info@krwnwear.com with your name, address, order number and a detailed description of the issue at hand. Finally, write “Item Warranty Claim” in the subject of the email. Warranty claims must be accompanied by an acceptable proof of purchase from an authorized Krwnwear retailer. Note that you will be expected to pay 50% of the original cost of the item for repairs and/or replacements in the following cases, even during the warranty term: failure or damage caused by improper use or carelessness (knocks, dents, crushing, etc.), failure or damage caused by unjustifiable repair or modification, aesthetic changes that occur from normal wear and tear, aging (minor scratches, etc.) and alteration of the colour such as subtle colour changes to the plating, etc. and failure or damage caused by fire or water, or a natural disaster such as an earthquake. We will not honor fake or fraudulent warranty claims and reserve the right, in our sole discretion, to reject any warranty claims which we suspect to be fraudulent.